If you’re new to international shipping or logistics, you might find yourself wondering: what does a freight forwarder do?
It’s a good question – and an important one if you’re looking to move goods across borders efficiently and without stress.
Let’s break down what a freight forwarder actually does, the services they offer, and how they can make global shipping a lot simpler.
What is a Freight Forwarder?
A freight forwarder is a company or individual that arranges the shipment of goods from one place to another on behalf of a business or individual.
They don’t usually move the goods themselves but act as organisers between all the parties involved – from shipping lines and air freight carriers to customs officials and warehouses.
If you’ve ever asked what does a freight forwarder do, the simplest answer is: they coordinate and manage the whole process of getting your goods from A to B.
How Freight Forwarders Work
Freight forwarders are experts at navigating the often complex world of international shipping.
They handle everything from documentation and customs clearance to choosing the best route and transport method.
Their job is to make sure your goods arrive safely, on time, and in full compliance with local and international laws.
Once you provide the details of your shipment – what it is, where it’s going, and when it needs to arrive – a freight forwarder steps in to plan the route, book the transport, prepare the necessary paperwork, and keep everything on track.
What Services Do Freight Forwarders Offer?
If you’re still wondering what does a freight forwarder do in day-to-day terms, here’s a breakdown of the key services they typically provide:
Booking Transport
Whether it’s air freight, sea freight, or land freight, a freight forwarder will choose the most suitable mode of transport and carrier based on your budget, timeline, and type of goods.
Preparing Export Documentation
There’s a mountain of paperwork involved in moving goods internationally.
Freight forwarders handle documents like commercial invoices, packing lists, certificates of origin, and bills of lading to ensure everything is in order.
Customs Clearance
This is one of the trickiest parts of international shipping.
A good freight forwarder knows the ins and outs of customs regulations in each country and can help avoid delays and fines by making sure your shipment is fully compliant.
Warehousing and Packing
Some freight forwarders offer secure warehousing and expert packing services, especially for fragile or high-value items.
They make sure your goods are packed correctly to withstand transport and meet any legal requirements.
Insurance Arrangements
Freight forwarders can also arrange cargo insurance to protect your goods against loss or damage during transit.
While insurance is optional, it’s often recommended – especially for high-value or time-sensitive shipments.
Why Use a Freight Forwarder?
Now you might be thinking – why not just book transport and send goods myself?
The reason most businesses choose to use a freight forwarder is because of the time, knowledge, and peace of mind it saves.
Here are just a few reasons why freight forwarders are so valuable:
- They save you time by managing the entire shipping process
- They reduce risk by handing legal and regulatory compliance
- They have access to better rates thanks to industry connections
- They can offer flexible solutions tailored to your specific needs
If you ever find yourself asking what does a freight forwarder do, the answer is: they take the stress and guesswork out of shipping.
Do You Need a Freight Forwarder for International Shipping?
For most businesses, the answer is yes.
If you’re shipping anything internationally – especially large volumes, fagile items, dangerous goods, or high-value products – a freight forwarder can be a critical partner.
They not only manage the logistics but also help you avoid expensive mistakes that can arise from missing paperwork, customs issues, or delays at ports.
How to Choose the Right Freight Forwarder
Choosing the right freight forwarder can make a big difference to your supply chain. Here are a few tips to keep in mind:
- Look for experience — especially in your industry or type of goods
- Check for certifications like ISO 9001 or MPAS for defence exports
- Ask about the range of services they provide
- Make sure they’re transparent with pricing and timelines
- Read reviews or ask for case studies
And of course, make sure they’re easy to reach and communicate with – especially if anything unexpected comes up during transit.
How John Pipe International Can Help
At John Pipe International, we’ve been helping businesses with their freight and export packing needs for over 60 years.
Whether you’re shipping commercial goods, fragile equipment, or defence items, our team is here to take care of everything from packing to freight and logistics management.
If you’re still wondering what does a freight forwarder do, let’s talk.
We’re happy to guide you through your shipment or help you streamline an existing process – no jargon, no stress, just straight talking logistics support.
FAQs
Can freight forwarders handle dangerous goods or sensitive cargo?
Yes, experienced freight forwarders like John Pipe International specialise in handling dangerous, sensitive, or high-value cargo. They have the expertise and certifications needed to ensure your goods are packed, documented, and shipped safely and legally.
Does a freight forwarder help if something goes wrong during shipping?
Absolutely. One of the main roles of a freight forwarder is to resolve any issues that arise during transit—such as delays, customs inspections, or damaged cargo. They’ll liaise with all parties involved and keep your shipment moving smoothly.
Do freight forwarders only handle international shipments?
No, freight forwarders can manage domestic shipments as well as international logistics. They coordinate transport within countries, between regions, or across continents, adapting their services to meet your specific business needs.