Privacy Policy

At John Pipe International, we take your privacy seriously and are committed to protecting the personal information that you provide to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, www.johnpipe.co.uk, and interact with our services.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please refrain from using our website.

1. Information We Collect

We may collect and process the following information:

  • Personal Identification Information: Name, email address, phone number, postal address, and other contact details when you voluntarily provide them, for example, by filling out forms on our website or contacting us via email or phone.
  • Usage Data: Information about your use of our website, such as your IP address, browser type, browsing behaviour, and pages visited.
  • Cookies: We use cookies to enhance your experience and gather data about website traffic and usage.

2. How We Use Your Information

We may use the information we collect from you in the following ways:

  • To respond to your enquiries and provide customer support.
  • To improve the functionality and user experience of our website.
  • To provide you with updates, news, and information about our services, subject to your consent.
  • To comply with legal obligations or enforce our website policies.

3. Sharing Your Information

We will not share your personal data with third parties unless:

  • It is necessary to provide the services you have requested.
  • We are required to do so by law or to comply with a legal obligation.
  • We need to protect our rights, property, or safety, or those of others.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When data is no longer needed, we will securely delete or anonymise it.

5. Data Security

We take appropriate measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please note that no method of data transmission over the internet is entirely secure.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request corrections to any inaccurate or incomplete personal data.
  • Request the deletion of your personal data, subject to legal obligations.
  • Withdraw consent where it has been provided.

To exercise your rights, please contact us at www.johnpipe.co.uk/contact-us/

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Cookies

Our website uses cookies to enhance user experience and to collect data regarding site traffic. You can set your browser to refuse cookies or alert you when cookies are being used, though this may affect your experience on the site. For more details, please refer to our Cookie Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us at:

Dorset Depot
John Pipe International
380 Ringwood Road, Poole, Dorset, BH12 3LT
Phone: 01202 715888
Email: mark.logan@johnpipe.co.uk

Hampshire Depot
John Pipe International
Mayflower Close, Chandler’s Ford, Eastleigh, Hampshire, SO53 4AR
Phone: 02380 360100
Email: jon.felton@johnpipe.co.uk